Ezystone is not a DIY product and should always be fitted by an experienced installer. Not all solid surface products are the same and so to guarantee a professional finish, we recommend that your installer has attended one of our training courses on Ezystone. Please ask your retailer about this.
All work surface materials should be checked for any damage, faults and colour consistency prior to installation. Any claims after installation relating to damage, faults or inconsistency are not covered by the product warranty.
Meanings
Certain words used in this warranty have specific meanings. Where they do, they appear in bold text.
"EZYSTONE" means EZYSTONE Ltd
"Goods" means EZYSTONE worktops.
"Warranty" means the terms of the guarantee set out in this document.
"you" and "your" refer to the person who originally purchased the Goods for full market value.
Warranty
1.1) EZYSTONE guarantees to you that the worktops will be free from proven manufacturing defects (as determined in EZYSTONE’s sole discretion acting reasonably).
1.2) Your sole remedy for Goods which do not comply with the Warranty shall be (at EZYSTONE’s sole discretion acting reasonably) either the replacement of the Goods with equivalent goods or the repair of the Goods.
1.3) Under no circumstances will EZYSTONE be liable for any direct, indirect, general, special, incidental, consequential or other damages of any kind whatsoever regardless of the cause of such damage and whether EZYSTONE knew or had reason to know of the possibility of the loss, damage or injury in question.
1.4) EZYSTONE is not liable to you for any costs relating to de-installation, transportation, re-installation and/or associated or related costs of the Goods.
1.5) EZYSTONE excludes all warranties, representations and conditions which may be implied into this Warranty by the operation of law to the maximum extent permitted by law.
1.6) This Warranty constitutes the entire protection given to you by EZYSTONE and supersedes any and all other warranties and representations, whether oral or written, except as expressly set out in this Warranty.
1.2) Your sole remedy for Goods which do not comply with the Warranty shall be (at EZYSTONE’s sole discretion acting reasonably) either the replacement of the Goods with equivalent goods or the repair of the Goods.
1.3) Under no circumstances will EZYSTONE be liable for any direct, indirect, general, special, incidental, consequential or other damages of any kind whatsoever regardless of the cause of such damage and whether EZYSTONE knew or had reason to know of the possibility of the loss, damage or injury in question.
1.4) EZYSTONE is not liable to you for any costs relating to de-installation, transportation, re-installation and/or associated or related costs of the Goods.
1.5) EZYSTONE excludes all warranties, representations and conditions which may be implied into this Warranty by the operation of law to the maximum extent permitted by law.
1.6) This Warranty constitutes the entire protection given to you by EZYSTONE and supersedes any and all other warranties and representations, whether oral or written, except as expressly set out in this Warranty.
Applicable conditions
2.1) The Warranty applies to you as the original purchaser of the Goods and does not apply to any subsequent owner.For the warranty to take effect, the user must produce proof of purchase.
2.2) The Warranty shall only apply to Goods.EZYSTONE only make the worktops, and should there be an agreed manufacturing fault, will replace all the material required; however, the cost of installing the product will not be covered by EZYSTONE.
2.2.1) - purchased by you within the United Kingdom;
2.2.2) -properly installed, maintained and cared for according to the EZYSTONE Installation Manual and Care and Maintenance Guidelines.The warranty does not cover defects deriving from mishandling or installing the product, as such operations are not performed by EZYSTONE.
2.2.3) - which have not been moved from their original position of installation; and
2.2.4) - which are used for indoor purposes only.
2.3) The Warranty shall not apply and does not cover:
2.3.1) - routine maintenance and caring of the Goods (including, without limitation, scratches, blemishes, spots, the use of cleaning products, chemical damage and other instances of normal wear and tear);
2.3.2) - any variations in the thickness, colour, size, shape, pattern, design or tone of the Goods;
2.3.3) - any modification, repair or alteration of the Goods by anyone other than EZYSTONE or its approved contractors;
2.3.4) - any defects wholly or partly attributable to your negligent acts or omissions; or
2.3.5) - anything which does not affect the structural integrity of the Goods.
2.4) It is a condition of this Warranty that you grant EZYSTONE (and/or other third parties authorised by EZYSTONE) the right to enter your premises at reasonable times and upon reasonable notice for the purpose of examining the alleged defective Goods, their installation, maintenance and use
Duration
3.1) The Warranty is for a period of FIVE (5) years from the date of purchase by you of the Goods.
3.2) The Warranty will expire earlier than the FIVE (5) year period upon any transfer of ownership of the whole or any part of the Goods (whether by means of the sale of your premises or otherwise).
3.2) The Warranty will expire earlier than the FIVE (5) year period upon any transfer of ownership of the whole or any part of the Goods (whether by means of the sale of your premises or otherwise).
How to make a claim
4.1) Any claim must be addressed in writing to EZYSTONE at the address below and must be received by EZYSTONE within fourteen (14) days after you became aware of the facts upon which the claim is based or such claim shall be deemed waived.
EZYSTONE, Full Sutton Industrial Estate, The Airfield, Full Sutton, York. YO41 1 HS
Name:
Address (at which the Goods are installed):
Date of purchase:
Proof of Purchase
Product type:
Installer Name :
Signature:
Date:
Precautions for the protection of your EZYSTONE quartz worktops
1. Avoid placing EZYSTONE outdoors or in places which receive strong emissions of ultra-violet rays.
2. Do not place objects recently removed from heat on EZYSTONE, as extreme heat may cause damage.
3. Avoid rubbing or knocking objects on the edges of the EZYSTONE product
4. Do not use stripping agents, caustic soda or products with a Ph of more than 10.
5. Do not use chlorine-based products
6. This warranty covers EZYSTONE quartz kitchen worksurfaces that are installed permanently in the consumer’s home.
7. This warranty does not cover damages arising from improper use
8. Please also refer to the Ezystone “Care & Maintenance “ Leaflet